About Us

OUR STORY

Westhill began with a big idea on the back of a napkin in 2017 in a coffee shop in Atlanta, GA after co-founder Larry Parker experienced firsthand the frustration and difficulties of managing his own personal insurance claim after water damaged his home.

Larry identified a serious void in the claims market and set out to make the claims process easier and more transparent so others wouldn’t have to go through the pain he endured.

What began as a coffee shop idea has now turned into a world-class company with employees all across the nation bringing to life the first and leading, fully-digital managed repair platform on the market.

GUIDING VALUES

LISTEN. LEARN. UNDERSTAND.

At Westhill, for us, everything starts with listening and learning to truly understand the problems we are trying to solve, and how we can make things better for everyone that we serve.

Working backwards from what is best for our customer combined with a philosophy that "the best solution" is more important than "where it came from" enables collaborative, creative thinking and problem solving.

INNOVATE TO IMPROVE

Our commitment to listen, learn, and understand sets the stage for innovation. We value anticipation. We live to disrupt. We do not accept status quo.

"That's how we've always done it" doesn't play well here. We strive to invent before we're asked to. By embracing a "challenger methodology", employing best practices, and embracing disruption, we believe we can create a better experience for all our customers.

ACT

While "good enough" is not part of our culture, we also recognize that perfection taken to the extreme is the enemy of progress.

An approach of "listen, learn, plan, act, measure and improve" aligns with our culture and is key to our success. We empower and support our teams to make informed decisions, take calculated risks, fail forward fast, and improve continually.

SERVE

First and foremost, we exist to improve the experience of a homeowner working to get back to normal after their home is damaged.

To accomplish this, we also recognize that we must serve and seek to align the interests of all of our partners: homeowners, carriers, institutional owners, contractors, employees, investors, and the communities that we live and work in.

BE TRANSPARENT

Whether things are going well or are "not perfect yet", our commitment to transparency and collaboration is key to identifying root causes and building solutions. "Talk with, not about" is also a key part of our culture of radical candor and open, honest communications.